Refunds & Cancellations
Last updated: 13 August 2026
This policy explains what happens if you want your money back. It is written to be read before you pay, not after. If your situation is not covered here, write to us — we would rather resolve it than have you dispute it with your bank.
1. What you are buying
Jobingen sells digital services that are delivered immediately: AI credits that are spent on resume, interview and assessment features; time-limited plans; and sessions booked with independent mentors. Because delivery is instant and consumption is irreversible, the rules differ by item.
2. AI credit packs
Credit packs are not refundable, whether or not the credits have been spent. Credits are usable the moment they are added to your wallet, and each use has a real cost to us that cannot be recovered.
Credits purchased do not expire. If a feature fails through a fault on our side and consumes credits without producing a result, we return those credits to your wallet automatically — that is a service failure, not a refund, and you do not need to ask.
3. Subscriptions and passes
Plans and passes are not refundable once the period has started. You can stop a plan at any time; stopping prevents future charges and you keep access until the end of the period you have already paid for.
We do not currently charge automatically on renewal. If that changes, we will tell you before it applies to your account and you will be able to turn it off.
4. Mentor sessions
- Cancel more than 24 hours before the scheduled start and you receive a full refund.
- Cancel within 24 hours of the start and the session is not refundable, because the mentor has already reserved that time.
- If the mentor does not attend, or cancels, you receive a full refund or a reschedule — your choice.
- If you do not attend without cancelling, the session is not refundable.
5. When we will refund anyway
The rules above are the default, not a wall. We will review any request where you were charged more than once for the same thing, charged for something you did not receive, or charged as a result of a fault on our side. Write to team@jobingen.com with your payment reference and we will look at it.
6. How refunds are made
- Refunds are returned to the original payment method. We cannot send them elsewhere.
- Once approved, we process the refund immediately. Your bank or card issuer then typically takes 5–7 working days to show it — that part is outside our control.
- You will receive a credit note by email for every refund, alongside the original receipt.
- Any plan access or credits granted by the original payment are withdrawn when a refund is issued.
7. Failed and duplicate payments
If a payment fails but your bank still shows an amount deducted, it is usually an authorisation that has not been captured, and it is released automatically — generally within 5–7 working days. If it has not cleared after that, contact us with the date and amount and we will trace it.
8. Before you raise a chargeback
A chargeback takes weeks and freezes the account while it runs. Emailing us is faster and we can usually resolve it the same day. We keep a full record of every payment, so if you tell us the amount and date we can find it quickly.
9. Contact
Jobingen Technologies — team@jobingen.com. Please include the payment or receipt reference from your confirmation email.